Frequently Asked Questions
You can check the status of your order at any time by visiting the Order Tracking section or contact us at firstname.lastname@example.org with your order number. So we can check it and provide the tracking information for you.
2. I ordered several articles, why I only received one?
For logistical reasons, items in the same order are sometimes shipped in separate packages to get you faster. You can receive one item before the next. So do not be scared if you do not get all your items at once … they’re on the way!
3. Can I cancel / change my address / order?
When placing an order, you agree that in case your shipping information needs an update or you wish to cancel your order, you have the right to do so within the first 3 hours after placing an order. If 3 hours have passed, we have sent your order to our compliance facility and new change requests will not be met. When the order is in process, no refunds will be made on the basis of incorrect shipping information. If you have any questions about returns or exchanges, please contact us here.
4. What methods of payment do you accept?
We accept major credit cards through the PayPal and Stripe payment system, one of the safest in the world.
5. Do you ship internationally?
We ship worldwide.
6. How long does it take to get an order?
Once shipped, your order will arrive within 10 to 50 business days, depending on how fast customs clearance takes place and due to having multiple warehouses abroad. You will receive a confirmation email once your order has shipped. Do not hesitate to send us an email to check the status of your order. We are happy to help.
7. Reimbursement and Replacement Policies
If you received an item that is damaged or defective you will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept returns or exchanges, once an item has been received can not be returned. We can only offer replacements at no additional cost if they fall under the following criteria:
Items are defective – damaged / broken or dirty upon arrival.
Packages lost in transit.
We do not accept refunds or refunds if the customer changes his mind after receiving his order (s).
Note: We will not be responsible for lost or erroneous parcels.